Informativa sui rimborsi
Return Policy
Our 30-day return policy means that after receiving an item, you have 30 days to request a return.
To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at zonacover@outlook.it. Returns must be sent to the following address: Via Boner Eduardo Giacomo 3, 98121 Messina (ME), Italy
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any questions regarding returns, feel free to contact us at zonacover@outlook.it.
Damages and Issues
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you received, and once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing any justification. As stated above, the item must be in the same condition as you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you to confirm whether the refund has been approved. If approved, you will automatically receive a refund within 10 business days through your original payment method. Please note that it may take some time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since the return was approved, please contact us at zonacover@outlook.it.